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Patient Care

Patient Centered Medical Home


Patient Centered Medical Home

Since 2011, the Division of General Internal Medicine primary care practices have been recognized by the National Committee for Quality Assurance (NCQA) as Level 3 Patient Centered Medical Homes ("PCMH").  In fact, we were one of the first medical homes in Columbus.  What is a PCMH you ask?  A patient centered medical home is a model of care that prioritizes care coordination and communication.  We look at our clinics and our services from the perspective of the patient and ask “what is most important to our patients and how would they want their primary care clinic designed.”  We are constantly looking for ways to improve our operations and be more patient centered by focusing on improving access, quality, and the overall patient experience.  Click here to learn more about NCQA’s Patient-Centered Medical Home Recognition program.

PCMH Standards

Enhanced Access and Continuity
Provide enhanced access to a physician directed healthcare team for both routine and urgent needs and offer electronic access during and after regular office hours.
Team-Based Care
Provide continuity of care using culturally and linguistically appropriate services through a team based approach.
Population Health Management
Utilize a comprehensive health assessment, evidence based medicine and clinical decision-support tools to manage the health of the entire population.
Plan and Manage Care
Systematically identify individual patients and plans and manage and coordinate care based on need.
Track and Coordinate Care
Track and follow-up on all lab and imaging results and important referrals; proactively manage the coordination and transitions of care following hospitalization or acute rehab.
Measure and Improve Performance
Utilize performance data to identify opportunities for continuous quality improvement, efficiency and the patient experience.