Between 2006 and 2009, Ohio State’s Ross Heart Hospital realized a 39 percent growth in admissions, a 67 percent increase in available beds, an 86 percent increase in outpatient visits, 17 percent increases in angioplasties and electrophysiology procedures, a 31 percent increase in surgical procedures, a 97 percent increase in vascular procedures and a 179 percent increase in ventricular assist device transplants.
Recent Press Ganey patient satisfaction surveys placed the Ross Heart Hospital in the 98th percentile in performance, with some nursing units regularly achieving the 99th percentile.
“The Ross Heart Hospital’s growth and excellence validates Ohio State’s leadership position in advancing cardiovascular care,” said Dr. Charles A. Bush, Ross Heart Hospital medical director who, along with Craig McMillen and Richard Davis, detailed the first five years in a recent article in the American Heart Hospital Journal. “Our professionals have worked collaboratively to advance patient care, nursing excellence, patient and staff satisfaction, facility design and growth.”
The Ross Heart Hospital’s universal bed concept accommodates all specialized cardiovascular equipment and allows most patients to remain in a single, private room throughout their hospitalization. This approach reduces medical errors and operating expenses by eliminating patient transfers.
Two more inpatient floors expanded the Ross Heart Hospital by 60 beds in 2008. Incorporated in the addition was an oversized elevator that allows transport of critically ill patients and their specialized support equipment with the physicians and staff, and to safely move patients between their rooms and the cardiovascular operating rooms and catheterization labs. The expansion allows all cardiovascular specialties to consolidate their patients, resulting in more personalized care and greater physician coverage.
The Ross Heart Hospital’s nursing staff has played a key role in its success, as evidenced by recently receiving a four-year Magnet redesignation, which is achieved by only 2 percent of U.S. hospitals. Magnet status recognizes outstanding achievement in nursing and indicates higher nursing skill, lower mortality, more successful recruitment and higher nurse retention. To ensure a positive patient experience, nursing staff employ strategies such as daily rounding, shift change hand-offs at the bedside with patient and family, and post discharge phone calls to patients.
“The Ross Heart Hospital’s academic setting provides instant access to the latest evidence-based clinical research and start-of-the-art technology advances in cardiovascular medicine,” added Bush. “We are well positioned to continue personalizing health care to meet the needs of each individual.”